Scoot
There are some key things you should know about booking flights on Scoot. While amenities may differ, you will receive quality service from Scoot staff, with your safety being the number one priority.
Onboard experience
There are some differences in the Scoot onboard experience.
Meals and beverages
- Complementary meals/snacks and beverages will be provided on board your Scoot flight for NZ passengers.
- You can pre-select a meal before your flight
- Scoot only offer vegetarian meals as an alternative special meal option
Inflight entertainment
- Scoot's entertainment is delivered via ScootHub
- We recommend you bring your own entertainment such as books, magazines or pre download movies and music to your personal device.
Wifi
- Is available for purchase on Boeing 787 Dreamliner only.
- 30mb of data is complimentary for ScootPlus passengers.
Travelling with Children
Bassinets
- Bassinets are not available on Scoot operated flights.
- Infants must be at least eight days old to travel and must be travelling with an accompanying adult who is at least 18 years old.
- Contact the Scoot Call Centre at least 3 days before your flight, to purchase a seat for an infant under 2 years old. This is subject to availability and an extra fee may apply.
Collapsible strollers, prams and pushchairs
If you are travelling with an infant or children, you may carry on board a compact foldable light-weight stroller that meets Scoot's standard cabin bag dimensions. Prior to boarding, the stroller must be folded and securely packed into a carrier bag or protective cover.
Cabin Baggage Policies for Infants
One additional item of cabin baggage, such as a diaper bag or baby carrier, is allowed for infants travelling without a seat. Only foldable light-weight strollers will not be counted towards cabin baggage.
Unaccompanied Minors
- Scoot does not accept bookings for unaccompanied minors. Children must travel with an accompanying adult.
Meals
- Infant or children's meals are not available on Scoot flights.
You can find more information around travelling with children on Scoot.
| Air New Zealand | Scoot | |
|---|---|---|
| Check-in | Full service, 2-3 hours before departure | Airport check-in only |
| Carry-on baggage | 1 piece (up to 7kg) included in fare | 1 piece (up to 10kg) included in fare |
| Seat Selection | Included in fare | You will need to pay for seat selection on Scoot. If no seat purchased, it will be assigned upon check-in at the airport as online check-in is not available for Scoot Interline pax |
| Inflight meal | Yes | Complimentary for NZ-TR interline passengers. You can meal select before the flight. |
| Wi-Fi | Yes | Wi-Fi available for purchase on Boeing 787 Dreamliner only |
| In-flight entertainment | Yes | ScootHub is available on all aircraft type |
| Priority check-in | Yes, for eligible passengers only | No |
| Lounge Access | Yes, for eligible passengers only | No |
Summary of services
Check-in
Full service, 2-3 hours before departure
Airport check-in only
Carry-on baggage
1 piece (up to 7kg) included in fare
1 piece (up to 10kg) included in fare
Seat Selection
Included in fare
You will need to pay for seat selection on Scoot. If no seat purchased, it will be assigned upon check-in at the airport as online check-in is not available for Scoot Interline pax
Inflight meal
Yes
Complimentary for NZ-TR interline passengers. You can meal select before the flight.
Wi-Fi
In-flight entertainment
Yes
ScootHub is available on all aircraft type
Priority check-in
Yes, for eligible passengers only
No
Lounge Access
Yes, for eligible passengers only
No