Legal terms and conditions

Privacy

Privacy statement

Cookie policy

Using our websites and mobile apps

Website and mobile app terms of use

Booking a flight

Conditions of carriage for passengers and baggage

Fare rules

• New Zealand domestic
• Trans-Tasman
• Pacific Islands
• International long haul

Fare Hold

Paid seating

Prepaid & excess baggage

Flight upgrades

Children travelling alone

Carriage of pets

Credits

Membership programmes

Airpoints™ terms and conditions

Koru terms and conditions

Lounge access terms of use